Business question

Which themes drive support volume, and are any themes trending up in recent weeks?

What we would decide with this

Prioritize product, documentation, or ops work on themes with high volume or a rising trend; deprioritize noise categories that stay flat.

Synthetic data

Synthetic ticket subjects and bodies with assigned theme labels and week indices. Seed: 42. See demos/ticket-themes-trend/data/generate.py.

Approach

Aggregate counts by week and theme; plot a stacked area of weekly volumes (lightweight, interpretable—no extra NLP stack).

Key outputs

Reproduce

cd demos/ticket-themes-trend
python3 data/generate.py
python3 src/run.py

Dependencies: demos/requirements.txt.